It takes a flock to keep Twitter running smoothly. We rely on our trusted suppliers to ensure we get best-in-class goods and services at great value.
Twitter Supplier Information Page
- Becoming a Twitter supplier
- Purchasing and payment guidelines
- Submit an invoice
- Invoice requirements
- Regional AP mailboxes
- Check on payment status
- Update company contact, address, or bank info
- Standard PO terms and conditions
- Supplier Code of Conduct
- Frequently Asked Questions
NEW SUPPLIER
Becoming a Twitter supplier
The process starts with your Twitter business contact requesting an onboarding invitation be sent to you in our Supplier Portal.
Suppliers must then complete the registration process in the Portal and provide all requested regional tax forms and certificates.
You’ll receive a confirmation email from our team once your registration is approved, usually after 1-2 business days. Note that contract negotiation and purchase confirmation still occurs separately.
For all the details, download the Twitter Supplier Onboarding Guide;
also available in Japanese, Portuguese, Spanish, French and German.
CURRENT SUPPLIER
Guidelines for purchasing
Our suppliers play an important role in ensuring business transactions are documented and invoices are paid on time. Here are some important guidelines to follow:
- A valid Purchase Order (PO) is required PRIOR to goods being delivered or services rendered.
- Supplier should only perform work in accordance with the authorized amount of PO. Changes to the work scope will require a new PO Number or Change Order.
- Invoices must contain all required information to be paid on time. See the Submit an invoice section for details.
- Twitter’s default payment terms are NET 60 (US, CA and all EMEA entities) / NET 30 (APAC entities) from the date of the invoice, unless otherwise specified.
Submit an invoice
Supplier should submit their invoice within sixty (60) days of delivery of services or receipt of goods.
If the purchase required a PO, you can submit your invoice by either:
- Signing in to Twitter’s Supplier Portal and viewing the PO associated with your invoice. Select the “Create Invoice” button and fill in details; attach a PDF; select submit and track approvals and payment.
- Alternatively, you can email your invoice PDF to the Twitter entity invoice mailbox listed below. Please send a separate email for each invoice PDF.
If the purchase did not require a PO, you can directly submit the invoice to the regional AP mailbox.
Invoice requirements
Invoices must contain the following information to ensure timely payment:
- Supplier / Payee information
- Bill-To information: Twitter entity name and address
- Invoice number
- Invoice date
- Amount to be paid
- Description of the goods delivered or services rendered
- PO number and PO line number, if applicable
⚠️ Note that you must submit a separate invoice for each PO number
- If the purchase did not require a PO, also include the name of your Twitter business contact, the Twitter entity, cost center, and GL account code
- Any other information required by logal regulations
Regional AP mailboxes
AMERICAS
TWITTER ENTITY
INVOICE EMAIL
INQUIRY EMAIL
BILL-TO ADDRESS
Twitter Inc.
Twitter Inc.
1355 Market Street, Suite 900
San Francisco, CA 94103 Attn: Accounts Payable
Twitter Canada ULC
Twitter Canada ULC
1355 Market Street, Suite 900
San Francisco, CA 94103
Attn: Accounts Payable
Twitter Brasil Rede de Informação Ltda.
Twitter Brasil Rede de Informação Ltda.
Av. Brig. Faria Lima, 4221 - 9° andar
São Paulo, SP 04538-133
Twitter Colombia S.A.S.
Twitter Colombia S.A.S.
5th Floor, Chili Avenue Tower A, Carrera 7, NO 71-21
Bogota, Colombia
Twitter México S.A. de C.V.
Twitter México S.A. de C.V.
Avenida Periferico Sur, 4338, Jardines Del Pedregal De San Angel, Ciudad De Mexico
EMEA
TWITTER ENTITY
INVOICE EMAIL
INQUIRY EMAIL
BILL-TO ADDRESS
X Internet Unlimited Company
X Internet Unlimited Company, One Cumberland Place
Fenian Street
Dublin 2
D02 AX07
Ireland
Twitter France SAS
Twitter France SAS
10 Rue De La Paix
75002, Paris
France
Twitter Germany GmbH
Twitter Germany GmbH
Am Zirkus 2,
10117 Berlin, Germany
c/o Cormoran GmbH
Twitter Netherlands B.V
Twitter Netherlands B.V.
Kingsfordweg 151, 1043 GR Amsterdam Netherlands
Twitter Spain S.R.L.
Twitter Spain, S.L.
Rafael Calvo, 18 1ª planta
28010 Madrid, Spain
Magic Pony Technologies Ltd.
Magic Pony Technologies Ltd.
Twitter UK
20 Air St London
W1B5AN
Twitter Arabia FZ-LLC
Twitter Arabia FZ-LLC
Unit 207, Building 1
Dubai Internet City,
Dubai, United Arab Emirates
Twitter Belgium B.V.
Twitter Belgium B.V.
Havenlaan 86C, Box 204,
1000 Brussels, Belgium
Twitter Netherlands B.V. Iceland Branch
Twitter Netherlands B.V. Iceland Branch
Efstaleiti 5, 103 Reykjavik
Iceland
Twitter Ghana Ltd
Twitter Ghana Ltd
P.O. Box 1632, Accra, Ghana
HNO 4, Momotse Avenue, Adabraka
Accra, Accra, Greater Accra, Ghana
Twitter Portugal, Unipessoal Lda.
Twitter Portugal, Unipessoal Lda.
Rua Dom Francisco Manuel de Melo,
n.º 21, Avenidas Novas
1070085 Lisboa
Portugal
APAC
TWITTER ENTITY
INVOICE EMAIL
INQUIRY EMAIL
BILL-TO ADDRESS
Twitter Asia Pacific Pte Ltd.
Twitter Asia Pacific Pte Ltd.
Capita Green, Level 20
138 Market Street
Singapore 048946
Representative Office of Twitter Asia Pacific Pte. Ltd.
Representative Office of Twitter Asia Pacific Pte. Ltd.
Gedung One Pacific Place, 15th Floor, Jl. Jend.
Sudirman Kav. 52-53, Sub-district of Senayan, District of Kebayoran Baru
South Jakarta, 12190
Indonesia
Twitter Australia Holdings
Pty Limited
Twitter Australia Holdings Pty Limited
Yarra Falls, 452 Johnston Street
Abbotsford, VIC 3067 Australia
(c/o Computershare)
Twitter Asia Pacific Pte. Ltd. Australia Branch
Twitter Asia Pacific Pte. Ltd. Australia Branch
Yarra Falls, 452 Johnston Street
Abbotsford, VIC 3067 Australia
(c/o Computershare)
Twitter Communications India Private Limited
Twitter Communications India Private Limited
Level 1 Crescent Building TEC Qutab
Lado Sarai Mehrauli
Southwest Delhi, Delhi 110030
Twitter Communications India Private Limited
Twitter Communications India Private Limited
RMZ Infinity, Tower B Level 1 Unit 101
Municipal No 3,
Old Madras Road, Benniganahalli Village
Krishanarajapuram Hobli, Bangalore 560016
Twitter Communications India Private Limited
Twitter Communications India Private Limited
13th Floor, C-20 G Block,
Enam, BKC,
Mumbai, Mumbai City
Maharashtra, 400051
Twitter, Inc. India Liaison Office
Twitter, Inc. India Liaison Office
8th Floor, The Estate 121,
Dickenson Road
Bangalore, Karnataka, 560042
India
Twitter Hong Kong
Twitter Hong Kong
16th Floor, Wing On Centre,
111 Connaught Road Central, Hong Kong
X Corp. Japan K.K.
X Corp. Japan K.K.
19F, Tokyo Square Garden
3-1-1 Kyobashi, Chuo-ku
Tokyo, Japan 104-0031
Twitter Korea Ltd.
37F Floor ASEM Tower, 517 Yeongdong-daero Gangnam-gu Seoul, 06164, Korea
Twitter Philippines Inc.
Twitter Philippines Inc
9/F Arthaland Century Pacific Tower
5th Ave Cor 30th St
Bonifacio Global City, Fort Bonifacio
Taguig City NCR, Fourth District Phililppines 1634
Twitter New Zealand Limited
Twitter New Zealand Limited
Level 7, 36 Brandon Street
Wellington, 6011 NZ
c/o Quigg Partners
Check on payment status
You can check on a payment’s status anytime by signing in to Twitter’s Supplier Portal and navigating to “Payments”. Alternatively, you can email the regional AP inquiry mailboxes listed below. Allow 1-2 business days for a response.
Update company contact, address, or banking info
To update your company contact or banking information, sign in to the Supplier Portal and navigate to “Company Information” to create and track a Change Request.
TERMS AND CONDITIONS
Standard PO terms and conditions
Supplier Code of Conduct
By working with Twitter, your company and its employees agree to comply with our Supplier Code of Conduct. Twitter expects suppliers to treat all employees with respect and dignity. Twitter suppliers will not discriminate in hiring and employment practices on the grounds of race, color, ancestry, gender, religion, national origin, sexual orientation, age, citizenship, marital status, disability, veteran or any other legally protected status.
FREQUENTLY ASKED QUESTIONS
SUPPLIER ONBOARDING & PORTAL
- How long does it take to be set up?
Once an internal request is submitted by your Twitter business contact, allow 1-2 business days to receive an email invitation to register your company details using the Supplier Portal.
- How will I know when my company is set up?
Once your company record is reviewed and approved, a confirmation email will be sent to you from our Supplier Data Management team. - How do I get access to Twitter’s Supplier Portal?
Email [email protected] to request a login. - Where can I find more information on the portal?
Download a Twitter Supplier Portal Overview; also available in Japanese, Portuguese, Spanish, French and German.
PURCHASE ORDERS
- When is a PO required?
A PO is required for transactions greater than or equal to 5,000 USD (or local equivalent), for all software and SaaS purchases, and all purchases where data is exchanged or exposed (e.g. PII, financial data, customer data, employee data, intellectual property). - How can I find my PO number?
Once a PO is issued, you can login to Twitter’s Supplier Portal and navigate to “Purchase Orders.” You will also receive an email from Twitter which includes a PO number in the email Subject and PO PDF.
INVOICE PAYMENT
- Can I be paid via credit card?
Yes — please reach out to your Twitter contact for more details. - When will my invoice be paid?
An invoice’s payment date is calculated based on the invoice’s date + payment terms. Payment terms are agreed upon at the time of the contract or PO setup, or our default payment terms if not otherwise specified. - Where do I submit invoices for payment?
Submit your invoice to the email/regional listing shown above. - Why was my invoice returned?
All invoices returned by Twitter will include a cover sheet explaining why. The most common reasons include missing or incorrect PO Number references, or missing supplier information. Avoid returns by submitting your invoice through Twitter’s Supplier Portal — all invoices submitted there include the required information by default.